Responsible Gaming
Our Commitment to Responsible Gaming
At Borneo Games 2025, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.
Age Verification
Online gambling in Malaysia is restricted to individuals who are 18 years of age or older, or the legal age of majority in your jurisdiction, whichever is higher. We take age verification seriously and reserve the right to request proof of age at any time. By accessing our platform, you confirm that you meet the legal age requirement in your country of residence.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Spending more money or time gambling than intended
- Chasing losses by gambling with more money to recover previous losses
- Hiding gambling activities or lying about the amount spent
- Neglecting family, work, school, or personal responsibilities due to gambling
- Borrowing money or going into debt to finance gambling
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape problems, stress, or negative emotions
- Unsuccessful attempts to reduce or stop gambling
- Risk of losing important relationships, jobs, or opportunities due to gambling
If you recognize any of these signs in yourself or someone you know, it is important to seek help immediately.
Self-Help Tools
We provide several responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you are willing to deposit within a specified time period (daily, weekly, or monthly).
- Loss Limits: Establish a maximum amount you are prepared to lose before stopping play.
- Reality Checks: Receive periodic reminders during your gaming session to help you stay aware of time and money spent.
- Session Limits: Set a maximum duration for your gaming sessions.
- Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access to our platform for a period you choose.
For more information about using these tools, please visit your account settings or contact our customer support team.
Support Organizations
If you are struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Malaysia
- National Gambling Helpline (Malaysia): Contact your local mental health services or addiction counseling centers for support.
- Ministry of Health Malaysia: Provides resources and referrals for gambling addiction treatment.
International Support Services
- GamCare (United Kingdom): www.gamcare.org.uk — Free counseling and support for problem gamblers.
- GamStop (United Kingdom): www.gamstop.co.uk — Self-exclusion scheme for online gambling.
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Confidential online counseling and support.
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Resources and support for problem gambling.
- National Council on Problem Gambling (United States): www.ncpgambling.org — Helpline and treatment referral services.
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Provides information and support for gambling addiction prevention and treatment.
Take Action Today
If you believe you have a gambling problem or are concerned about someone else's gambling habits, please seek help immediately. Problem gambling is a serious issue that can affect your financial stability, mental health, and personal relationships.
Contact one of the support organizations listed above, speak to a counselor, or reach out to your local health services. Remember, seeking help is a sign of strength, not weakness. Support is available, and recovery is possible.
For immediate assistance, contact our customer support team or visit the support organizations listed above.